Our Happiness Guarantee: Easy 30-Day Returns
We stand behind the quality of our hair. If you‘re not completely satisfied, we’ll make it right.
1. 📧 Request Return (Within 30 days of delivery)
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2. 📄 Get RMA & Pre-Paid Label (Via email within 24h)
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3. 📦 Ship Items Back (In original, unused condition)
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4. 💳 Receive Refund (To original payment method in 5-7 days)
Detailed Condition Description:
Qualification:Item must be unworn, unaltered, in its original packaging with all tags attached.
Time window:Return request must be initiated within 30 days of the delivery date.
Refund method:Refunds will be issued to the original payment method. Shipping costs are non-refundable.
⚠️ Final Sale Items: The following are not eligible for return or exchange:
All items purchased during a clearance or final sale event.
Opened hair care or adhesive products (for health and safety reasons).
Any wig or extension that has been cut, colored, chemically treated, or otherwise altered.
Custom-made or personalized items (e.g., specific cap size not in standard catalog).
Return and Exchange Instructions
Need a different size or color? We recommend initiating a return for the original item and placing a new order for the correct one to ensure the fastest service. For defective items, we will cover all return shipping costs.