Clear Policies for a Smooth Partnership
By placing an order, the buyer hereby acknowledges that they have read, understood, and unconditionally agreed to all terms listed below.
These terms apply to all wholesale orders, OEM orders, ODM orders, sample orders, and trial orders.
No verbal promise, commitment, or agreement from any staff member shall be valid unless confirmed in written form (email or order sheet).
The buyer represents that they are acting as a commercial buyer and not a consumer. Any dispute shall be handled under commercial trade practice.
ORDER CONFIRMATION & PRODUCTION
1、Orders are only considered confirmed after we receive the deposit and issue a written order confirmation.
We reserve the right to refuse or cancel any order at our sole discretion, especially if buyer information is incomplete, suspicious, or high-risk.
Once production starts, no cancellation, no reduction, no style change, no color change, no size change is allowed.
If the buyer insists on changing after production, the buyer must pay full cost of already produced goods plus additional labor cost.
Custom orders are final and non-cancelable once production begins.
2、PRICING & PAYMENT TERMS
All prices are EXW factory price, in US dollars.
Prices do NOT include:
shipping, insurance, fuel surcharge, customs duties, import tax, VAT, quarantine fee, brokerage fee, storage fee, or any destination country charges.
Payment must be made as follows:
50% deposit to start production
50% balance paid before shipment
No exceptions.
All bank fees, PayPal fees, transfer fees, and intermediate bank charges are borne solely by the buyer.
If payment is delayed for more than 7 days, the order is automatically suspended.
If delayed more than 30 days, the order is canceled, and the deposit shall be retained as compensation for production and material loss.
3、RISK TRANSFER & LIABILITY FOR TRANSPORT
Risk of loss, damage, delay, theft, seizure, or deterioration transfers to the buyer immediately upon goods being delivered to the shipping carrier.
We are only responsible for delivering goods to the carrier in good condition.
We shall NOT be liable for:
Shipping delay
Package loss
Damage during transit
Customs seizure
Customs tax adjustment
Port congestion
Flight cancellation
Local policy change
Force majeure
Any third-party carrier behavior
Carrier tracking information is provided for reference only.
We do not guarantee delivery time.
If the buyer refuses to accept the package, refuses to pay customs duties, provides an incorrect address, or fails to pick up the parcel, resulting in return or destruction, the buyer shall be responsible for:
Round-trip shipping cost
Storage fees
Customs fines
Total order value
We reserve the right to claim full compensation through legal or debt collection channels.
4、CUSTOMS, DUTIES & IMPORT RESPONSIBILITY
The buyer is solely and fully responsible for:
Knowing import regulations of their country
Obtaining necessary import licenses or permits
Paying all customs duties, taxes, and fees
Completing customs clearance
Providing documents required by customs
We only provide a commercial invoice and packing list.
We do not guarantee customs clearance.
Any issue caused by the buyer’s lack of knowledge of local import laws shall be borne by the buyer.
5、QUALITY, INSPECTION & WARRANTY
Inspection: The buyer may inspect goods via video or photos before shipment.
All claims must be raised before shipment.
Once shipped, the buyer accepts the quantity, appearance, and style as final.
Warranty is limited ONLY to manufacturing defects:
Severe shedding from poor knotting
Cap structure broken
Wrong item, wrong length, wrong color shipped
Damage visible before wearing or washing
Warranty period: 30 days from receipt.
Claims require clear video proof.
The following are NOT covered under warranty:
Normal slight shedding
Tangling due to care, weather, friction, or improper use
Damage from washing, dyeing, bleaching, heating, or chemicals
Damage from wearing, sleeping, or rough handling
Color difference from screen display
Normal wear and tear
Damage after installation
Damage during shipping
Issues caused by glue, tape, or improper installation
We do not accept return or refund for any reason other than confirmed manufacturing defects.
Returns are not allowed for:
changed mind, dislike style, poor sales, client complaint, customs issues, shipping delay, etc.
6、RETURN & REFUND POLICY
Returns are NOT accepted unless approved in writing due to manufacturing defects.
Any unauthorized return will be refused and destroyed.
If a return is approved:
Buyer must ship back at their own cost
Goods must be unused, unwashed, unaltered, in original packaging
Refund does not include shipping cost, bank fees, or duties
Refund will be processed within 30 days after we receive and inspect the goods
NO refund for:
Change of mind
Slow delivery
Customs issues
Poor sales
Client complaints
Normal shedding
Tangling
Color difference
Buyer’s wrong order
Damage caused by buyer
We reserve the right to reject any refund request that is unreasonable, malicious, or fraudulent.
7、INTELLECTUAL PROPERTY & CONFIDENTIALITY
Buyer warrants that any design, logo, pattern, or trademark provided is legal and does not infringe third-party rights.
We shall not be liable for any infringement issue.
We keep buyer’s information confidential and will not disclose to third parties without permission.
8、FORCE MAJEURE
We shall not be liable for delay or failure due to:
natural disaster, war, epidemic, port closure, power cut, material shortage, government policy, or any event beyond reasonable control.
9、DISPUTE RESOLUTION
All disputes shall be settled amicably through negotiation.
If no settlement can be reached, disputes shall be submitted to the arbitration institution in the seller’s location, or handled under the laws of the seller’s country.
The buyer agrees not to initiate chargeback, PayPal dispute, or credit card reversal before formal negotiation.
Any malicious chargeback without valid reason is deemed fraud, and we will take legal action and blacklist the buyer.
10、FINAL CLAUSE
These terms are the entire agreement between buyer and seller.
Any invalid clause shall not affect the validity of other clauses.
By proceeding with payment, the buyer confirms full acceptance of all terms.