Frequently Asked Questions for Business Partners

Find quick answers to common questions about working with us. If your question isn‘t covered here, please don‘t hesitate to contact your account manager or submit an inquiry.

Samples

Q: How do I order samples? What is the cost and lead time?

A:​ Sample orders are the best way to verify our quality. You can order 3-5 pieces of any style from our standard catalog. Sample costs are typically 1.5x the wholesale unit price (reflecting small-batch production) and are shipped via express courier (DHL/FedEx) within 3-5 business days after payment. The sample fee can be deducted from your first bulk order. Simply use the REQUEST A SAMPLE form to get started.

Customization (OEM/ODM)

Q: What is the minimum order quantity for custom colors or private labeling?

A:​ For custom hair colors outside our standard palette, the MOQ starts at 100 pieces per color. For private labeling (your brand on packaging), the MOQ starts at 200 pieces per style. We recommend discussing your specific project with us through the B2B INQUIRY form so we can provide a precise quote.

Logistics & Shipping

Q: What incoterms do you typically use, and can you ship to my country?

A:​ We most commonly operate on FOB Shenzhen​ terms, which is standard for international trade. Yes, we ship worldwide. For door-to-door (DDP) shipping quotes, please provide your delivery address and desired order volume. We work with trusted logistics partners to ensure safe and timely delivery to North America, Europe, Australia, Africa, and beyond.

Q: How can I track my order?

A:​ Once your order is shipped, we will provide you with the airway bill (AWB) or bill of lading (B/L) number, along with a link to the carrier‘s website for real-time tracking updates. Your account manager will notify you as soon as tracking information becomes available.

Payment

Q: What payment methods do you accept?

A:​ We accept Telegraphic Transfer (T/T)​ and PayPal. For first-time orders, we require a 50% deposit. For established partners, other terms can be discussed. All bank details will be provided on our official proforma invoice.

Quality Assurance

Q: How do you ensure the quality matches the sample I approved?

A:​ Consistency is key. We keep your approved physical sample as the master reference. During bulk production, we conduct in-line checks. Before shipment, we perform a final random inspection against the master sample. As part of our premium service, we can also provide pre-shipment inspection photos or a video walkthrough​ of your order for your final confirmation.