Clear Policies for a Smooth Partnership
To ensure a transparent and efficient collaboration, please review our standard wholesale policies below. These terms are designed to protect both parties and ensure the successful fulfillment of your order. For any questions, your dedicated account manager is always ready to assist.
Detailed list of terms：
1、Minimum Order Quantity (MOQ)
Standard Terms:
The minimum order quantity (MOQ) for any single style is 50 pieces. This allows us to maintain production efficiency and offer you the most competitive pricing.
Supplementary explanation / Flexibility demonstration:
We understand the need for flexibility when launching new lines. Smaller sample orders of 3-5 pieces per style are available for quality verification and market testing. For established partners, mixed styles within one order are accepted to meet the total MOQ.
2、Payment Terms
Standard Terms:
For new customers, we require a 50% deposit to initiate production, with the remaining 50% balance due before shipment. Payments can be made via Telegraphic Transfer (T/T) or PayPal (transaction fees apply).
Supplementary Explanation / Trust Building:
For repeat customers with a strong order history, we may offer more flexible terms upon discussion. All invoices will be issued in US Dollars (USD) and include clear bank details for your convenience.
3、Production Lead Time
Supplementary Explanation / Trust Building:
Standard production lead time is 15-20 business days after sample confirmation and deposit receipt. This timeframe covers manufacturing and our internal quality control process.
Supplementary Explanation / Trust Building:
Need it faster? Rush production service is available for an additional fee, which can reduce lead time to 10-12 business days. Please inquire with your account manager for availability and cost. Please note that lead times may vary during peak seasons or for highly customized orders.
4、Shipping & Logistics
Supplementary Explanation / Trust Building:
Our standard shipping terms are FOB Shenzhen. This means we are responsible for the goods and export formalities until they are loaded onto the vessel/aircraft at the port of origin. The freight cost, insurance, and import duties from that point onward are the responsibility of the buyer.
Supplementary Explanation / Trust Building:
We handle all complex export documentation and customs clearance on the China side. We have established relationships with reliable freight forwarders (DHL, FedEx, TNT, sea freight agents) and can assist you in arranging door-to-door shipping at competitive rates upon request. A detailed commercial invoice and packing list will be provided for your customs clearance.
5、Returns & Warranty
Supplementary Explanation / Trust Building:
Our priority is your complete satisfaction. We stand behind the quality of our products. Any items found to be defective upon receipt must be reported within 7 days, accompanied by clear photos/videos. Upon confirmation, we will either replace the defective items or issue a credit for future orders.
Supplementary Explanation / Trust Building:
Please note: **Custom/OEM orders (including specific colors, lengths, or private labeling) are considered final sale and are not eligible for return or exchange** due to their made-to-order nature. We strongly recommend placing a sample order before proceeding with bulk production of customized items. Non-defective returns may be considered on a case-by-case basis for standard catalog items and are subject to a 20% restocking fee and return shipping costs.